Terms and Conditions

About Jintara Rehab

1.1 Jintara Rehab is a licensed residential addiction treatment and dual-diagnosis center in Chiang Mai, Thailand, with capacity for around 10 clients in residence and a core team of about 32 staff across therapy, nursing, and operations.

1.2 We focus on adults aged 18 to 65, and accept clients on a case-by-case basis after a clinical and safety review.

1.3 Jintara Rehab is licensed by Thailand's Ministry of Public Health (MoPH) to provide residential addiction treatment, including on-site medically supervised detox with 24/7 awake nursing and psychiatrist involvement.

Scope of these Terms

2.1 These terms apply to:

• All residential treatment, detox, and related services provided at or through Jintara Rehab
• All contact with us about admission, including calls, emails, messages and digital forms
• All use of our website and official digital channels listed in our company profile (website, Facebook, Instagram, LinkedIn, YouTube, Google Business).

2.2 Additional written agreements (for example, employer contracts or referral agreements) may sit beside these terms. Where there is a clear conflict, the signed contract will usually take priority for that specific point.

Eligibility for Admission

3.1 Jintara Rehab is a small, adult-focused clinic. We usually admit:

• Adults over 30 years old
• With a primary substance use disorder (alcohol, prescription drugs, illicit drugs)
• With co-occurring anxiety, depression, trauma or related mental health concerns where these sit alongside the addiction.

3.2 We do not normally admit clients whose main issue is:

• Eating disorders that need specialist observation around meals, bathrooms and weight restoration
• Primary gambling, porn, sex or screen addictions where substance use is absent
• Primary complex mental health conditions such as unmedicated psychosis, active schizophrenia, or acute mania
• Active, high-risk sexual behaviour that threatens the safety of other clients or staff.

3.3 We reserve the right to decline admission where:

• The person does not want to attend and is only coming to satisfy family or legal pressure
• We judge that our small cohort setting is clinically unsafe for them or for others
• Medical or psychiatric needs exceed what we can safely manage on site.

3.4 Final decisions on admission are made by the owner and clinical leadership, after an assessment call and review of the information you provide.

Pre-Admission Assessment

4.1 Before confirming a place, we usually carry out:

• An owner-led intake call to understand your history, substances, current risks and goals
• A clinical assessment by a therapist or nurse (by phone or video)
• Information gathering from any referrers where you give written consent

4.2 You must give full and honest information about:

• Substances used (type, amount, route, frequency, last use)
• Current and past mental health diagnoses and medications
• Medical conditions, allergies, surgeries and relevant family medical history
• Legal issues, pending charges and any past violence or risk incidents
• History of self-harm, suicide attempts or current suicidal thoughts

4.3 We may decline, delay or conditionally accept admission if information is incomplete, inconsistent, or if new risk factors appear.

Arrival, Detox and Medical Care

5.1 On arrival, clients are usually:

• Collected from Chiang Mai airport or another agreed pick-up point
• Given breath alcohol and urine drug screening to confirm recent use or abstinence
• Seen by our nursing team for vitals and a nursing intake assessment.

5.2 Most clients attend an external psychiatrist and medical team at a partner hospital (for example, Bangkok Hospital Chiang Mai or Chiang Mai Ram) on day one or two. This visit typically includes:

• Psychiatric review for detox and medication planning
• Blood tests, liver and kidney function tests, ECG and chest X-ray, unless clinically inappropriate at that time.

5.3 On-site detox and ongoing care include:

• 24/7 awake registered nurses on site
• Regular vitals, symptom monitoring and medication administration
• Standing emergency protocols, including ambulance call-out and rapid transfer to partner hospitals if needed.

5.4 Jintara Rehab does not have a resident medical doctor on site. We work closely with external physicians and psychiatrists. Medical decisions, prescriptions and some investigations are performed by those external professionals.

5.5 While we work hard to provide a safe and clinically sound detox process, all medical care carries risk. We cannot promise a specific medical result, and we do not guarantee that complications will never occur.

Program Length and Structure

6.1 Our standard foundation program is 30 days. Many clients continue for 8 to 12 weeks where addiction history, trauma, or relapse risk indicate a need for longer work.

6.2 We do not accept pre-payment for more than 30 days at a time. Extensions are reviewed once you are here, and fees for an extension are normally due before the next period starts.

6.3 A typical week includes:

• Individual therapy with a master's-level therapist
• CBT-based groups and psychoeducation
• Trauma-focused work (including EMDR) where clinically indicated
• Fitness and Muay Thai sessions several times per week with qualified trainers
• A supervised Saturday excursion
• A structured Sunday outside lunch
• Evening check-ins or light groups.

6.4 The exact schedule may change based on clinical need, public holidays, weather, or operational limits.

Fees, Deposits and Payment

7.1 Quotes and currency: Program fees, currency and inclusions are set out in your admission offer. Program fees do not include flights, visas, or personal expenses.

7.2 Deposit: A non-refundable reservation deposit (usually USD 2,000 or as quoted) is required to hold a bed and confirm an admission date. Because we only have around 10 beds, we often turn away other clients once a bed is held. The deposit is non-refundable in all normal cases, including change of mind, late cancellation, or no-show. In rare hardship cases (for example, delayed access to superannuation) we may choose to accept a smaller deposit. This does not change the non-refundable nature of the amount paid.

7.3 Program fees: The first 30 days' fees are usually due on arrival at Jintara Rehab or, by agreement, within a short window after arrival. Extensions beyond the first 30 days are billed in blocks (for example, weekly or monthly) and are payable in line with the payment schedule you receive.

7.4 Payment methods:

• International bank transfer (including Wise)
• Approved card payments (for example, via Stripe)
• Cash payments in Thai Baht may receive a small allowance or discount to reflect avoided card and VAT costs, as agreed at the time.

7.5 Insurance and superannuation: We do not bill insurers directly and do not accept responsibility for insurer refusals or delays. Where clients use superannuation or similar schemes, funds are usually paid to the client, not to us. You remain responsible for all fees even if a third party later refuses payment.

7.6 Refunds after admission: Because we limit pre-payment to 30 days and are small, refunds after arrival are rare. If you leave early for personal reasons, or are discharged for rule breaches, fees for the current billing period are usually non-refundable. In exceptional circumstances (for example, a severe, new medical condition that makes ongoing stay impossible), we may consider a partial goodwill refund or credit. This is at our sole discretion.

7.7 Force majeure events: If events outside our reasonable control stop us from operating as normal, Jintara Rehab may need to suspend or end services without providing a refund. Examples include:

• Government orders, border closures, visa bans, curfews, or other official restrictions
• Epidemics, pandemics, major outbreaks of infectious disease, or public health emergencies
• Natural disasters, fire, flood, severe weather, or major damage to the property
• Political unrest, civil disturbance, terrorism, or war

Where a force majeure event occurs:

• We may close the centre, delay your admission, shorten your stay, or transfer you to a partner facility for safety
• Fees already paid for the current billing period are normally non-refundable
• We may, at our discretion, offer a credit or the option to move unused days to a later date, but there is no automatic right to a cash refund

Nothing in this clause limits any non-excludable rights you may have under Thai law, but it reflects that some situations are outside our control.

Travel, Visas and Legal Status

8.1 You are responsible for holding a valid passport, visa and right to stay in Thailand. We can guide you on local practice (for example, visa extensions with immigration) but decisions rest with Thai authorities.

8.2 We do not accept liability if you are refused entry to Thailand, refused a visa extension, or asked to leave the country by any authority.

8.3 You must comply with all Thai laws at all times during your stay. Illegal activity (for example, drug possession, violence, or visa fraud) is grounds for immediate discharge and may be reported to authorities where required.

Client Conduct and House Rules

9.1 Jintara Rehab is a small community. To protect safety and treatment gains, we apply clear house rules, which are also set out in the Client Handbook you receive on arrival.

9.2 Key rules include:

• Substances: No alcohol, narcotics, or non-prescribed psychoactive substances on site. No sharing or trading prescribed medication.
• Phones and devices: Personal phones and laptops are allowed, but staff may set limits on use to protect your treatment or to manage specific risks such as gambling or porn use.
• Timekeeping: Groups, meals and activities start on time. Clients who arrive late may be locked out of that session and marked as absent.
• Boundaries: No sexual or romantic relationships between clients; no visits to other clients' rooms; no borrowing or lending money, valuables or personal items.
• Shopping and deliveries: No online shopping or food deliveries (Grab, food apps, etc) for at least the first month, and often longer.
• Off-site activities: All outings are supervised. Clients must follow staff directions at all times.

9.3 Smoking and vaping: Thailand has strict laws about smoking in public areas. We provide designated smoking areas on site and expect clients to use only those areas. Vaping is treated the same way as smoking for the purpose of house rules. Local law and resort rules may change. Where they do, our practice may change without notice.

9.4 Visitors: We permit visitors in limited, pre-approved situations. Visits can be disruptive for other clients and staff, so we treat them as exceptions, not standard practice. Visitors must agree to our visitor rules, including no substances, no recording and respect for privacy. We may refuse, shorten or end visits where we judge that the visit is unsafe or unhelpful for you or others.

9.5 Special requests (food, religion, culture): We work hard to respect food needs (allergies, medical diets, vegan/vegetarian, halal) and key religious needs. Requests that affect safety, fairness or operations (for example, cooking in the main kitchen, frequent off-schedule outings) may be refused, or we may offer a safe compromise.

9.6 Breaches of rules: Minor breaches usually lead to a warning, review with the therapist, or loss of privileges. Serious or repeated breaches (for example, drug use, violence, bullying, serious boundary violations) may result in immediate discharge, and no refund for the current billing period.

Confidentiality, Privacy and Data

10.1 We respect client privacy and work under clinical and legal duties of confidentiality.

10.2 We may share information about you:

• With your consent, with named family members, referrers or employers
• With hospitals, doctors and psychiatrists who treat you, where needed for safe care
• With Thai authorities where we are legally required to do so
• Where we believe there is an immediate risk of serious harm to you or others.

10.3 Records: We keep both paper and electronic records of assessments, medical results, therapy notes, medication charts, and incident reports, as required for MoPH licensing and HA accreditation. Records are stored securely and accessed only by staff who need them for your care, quality review, or legal compliance.

10.4 Retention periods and client access to records are subject to Thai law and professional guidelines. You may request a copy of your records; we will explain what we can share under those rules.

Clinical Limits and Outcomes

11.1 Jintara Rehab provides evidence-based addiction and mental health treatment, including CBT-based therapy, trauma-focused work such as EMDR, and integrated nursing care.

11.2 We cannot promise:

• A cure for addiction
• Lifelong abstinence
• A specific outcome in work, family or legal matters

We aim to give you a safe detox, meaningful psychological work and a practical relapse-prevention plan; long-term change still depends on your choices and actions after discharge.

11.3 Any success stories, testimonials or case examples we share (online or offline) are illustrative only and do not form a guarantee of results.

Website and Digital Use

12.1 The content on our website and social channels is for general information. It does not replace medical, psychiatric, therapeutic or legal advice from qualified professionals.

12.2 While we try to keep information current and accurate, errors and omissions can occur. We may change content, prices, inclusions or policies at any time without prior notice.

12.3 Links to third-party sites are provided for convenience. We do not control or endorse those sites and accept no responsibility for their content or practices.

12.4 All text, images, video and logos on our channels are the property of Jintara Rehab or used with permission. You may not copy, reproduce or use them for commercial purposes without our written consent.

Complaints and Feedback

13.1 We welcome feedback from clients, families and referrers as part of ongoing quality work.

13.2 You can raise concerns in any of these ways:

• Directly with your therapist, nurse, or support worker
• With the Clinical Lead or Head Nurse
• With the Owner / Managing Director

13.3 We will:

• Listen to your concern
• Record it in our incident or feedback system
• Respond in a timely way, usually with a discussion and a written reply where the matter is significant

13.4 If a complaint relates to serious clinical, legal or safety matters, we may need to involve external bodies such as MoPH, partner hospitals or insurers.

Changes to These Terms

14.1 We may change these Terms and Conditions from time to time to reflect legal, clinical or operational changes, or to reflect new services.

14.2 The version that applies to you is:

• For website use: the version posted on the site at the time you accessed it
• For program participation: the version in force on the date your admission is confirmed, except where a later change is required by law or licensing

Governing Law and Jurisdiction

15.1 These terms, and any dispute arising from them or from services we provide, are governed by the laws of the Kingdom of Thailand.

15.2 Where court proceedings are needed, you agree that the courts of Thailand (usually with venue in Chiang Mai) will have jurisdiction, subject to any mandatory consumer law that applies.

Contact Details

For questions about these Terms and Conditions, admissions, or privacy:

Jintara, 76 Moo 5 Pa Dat, Sanphakwan, San Phak Wan, Hang Dong District, Chiang Mai, 50100.

+66 094 095 4142