Refund and Payment Policy

Reservation Deposit

A non-refundable reservation deposit of USD 2,000 (or as otherwise quoted) is required to secure your private room and start date.

A bed is only confirmed once we have received the deposit (or clear proof of transfer) and your confirmed arrival date and flight details.

Because Jintara typically holds around 10 clients at any one time, holding a bed for you usually means turning away other enquiries for those dates. The deposit is non-refundable in nearly all circumstances, including change of mind, late cancellation, or no-show.

In limited hardship cases (for example, where access to superannuation or insurance is delayed), we may accept a smaller initial deposit. This does not change the non-refundable nature of the amount paid.

If you need to change your arrival date due to a genuine emergency, we will try to accommodate a new date if a bed is available, but this is not guaranteed and does not create a right to a refund of the original deposit.

Program Fees and Early Departure

Program fees are usually charged in 30-day blocks. The first block is due on arrival or shortly after, as agreed during your admission call.

We do not accept pre-payment for more than 30 days at a time.

If you choose to leave early, request an early discharge, or are discharged for breach of house rules or other conduct issues, fees for the current billing period are normally non-refundable.

In exceptional cases (for example, a serious new medical condition that makes continued stay impossible), we may consider a goodwill credit or partial adjustment. This is entirely at management's discretion and decided on a case-by-case basis.

Credits for Unused Days

Where we decide that a credit is appropriate, it will apply to any full days remaining in your current paid period (partial days are not normally credited).

Credits are used for a future stay at Jintara, subject to clinical fit and bed availability. Credits are typically valid for approximately 12 months from the date of departure.

Credits cannot be converted to cash or transferred to another person without written consent from Jintara management.

If you wish to use a credit, please contact admissions well in advance so we can review your situation and match dates.

Involuntary Discharge

Our house rules and expectations exist to protect client safety, staff safety, and the integrity of the program for everyone in residence.

Serious or repeated breaches, including but not limited to substance use on site, violence, sexual harassment, serious boundary violations, or illegal activity, may result in immediate discharge.

In such cases:

• Fees for the current billing period are not refunded
• Any existing credits may be cancelled
• No new credits will be issued

Force Majeure

Events outside our reasonable control, such as pandemics, government orders, border closures, natural disasters, or civil unrest, may require us to temporarily close, shorten stays, or suspend services.

In these situations:

• Fees for the current billing period are normally non-refundable
• We may offer date changes or partial credits toward a future stay where this is possible, but this is not guaranteed

Detailed force majeure provisions are set out in Section 7.7 of our full Terms and Conditions.

Questions Before You Pay

If you have any questions about fees, deposits, or refund terms, we encourage you to raise them before making any payment.

You can reach us through our contact page or by calling or messaging us on WhatsApp at +66 094 095 4142.